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Frequently Asked Questions
What are car freshies?
Car freshies are delightful, scented air fresheners that can be hung in your car or any space you want to add a burst of fragrance to. At The Twisted Pineapple, we offer a variety of unique designs that not only smell great but also allow you to express your personality!
How long do the scents last?
Our freshies typically last between 1 to 3 months, depending on the scent you choose. Some scents may last longer, so feel free to reach out if you have specific questions about scent strength! Summer Time Heat may cause the scent to fade faster (1-2 months)
Can I customize my freshie?
Absolutely! Each freshie is fully customizable, allowing you to create a one-of-a-kind piece that reflects your style. Whether it’s a special design or a unique scent, we’re here to help you make it perfect!
How can I contact you?
You can reach us via email at thetwistedpineapple050@gmail.com or through Facebook Messenger for a quicker response. We’re here to help with any questions or concerns you may have!
What if my freshie arrives with a slight imperfection?
Oh, the beauty of handmade goodness! Each freshie is crafted with love, which means they might have a quirky little imperfection or two. But hey, that just adds to their charm! If you have any concerns, just give us a shout on Facebook Messenger, and we’ll be happy to chat. (We love a good convo!)
What if I have an issue with my order?
If you encounter any issues with your order, please contact us as soon as possible via Facebook Messenger for the quickest response. We want to ensure you’re completely satisfied with your purchase!
What is your shipping policy?
We ship orders within our stated turnaround time, and once shipped, you can expect a transit time of 5-8 business days. Please note that shipping times may be longer due to COVID-19. You’ll receive a USPS tracking number to follow your order’s journey!
Do you accept returns or refunds?
Unfortunately, we do not accept returns, refunds, or order cancellations. Each freshie is handmade, and while we strive for perfection, slight imperfections may occur. If you have concerns, please reach out to us!
Can I return or exchange my freshie?
As much as we’d love to say yes, we don’t accept returns or exchanges. Each freshie is made just for you, and we want to make sure you get the perfect scent experience! If you have any issues, please contact us ASAP, and we’ll do our best to help you out. (We’re all about good vibes here!)
How do I track my order?
Once your freshie is shipped off to you, we’ll send you a USPS tracking number faster than you can say “pineapple express!” Just sit back, relax, and watch your order make its way to you. (It’s like a little adventure for your freshie!)
What if my package gets lost or damaged?
Oh no, not the dreaded lost package! If your insured package goes MIA or arrives looking like it went through a tornado, snap some pics and reach out to us at thetwistedpineapple050@gmail.com. We’ll help you navigate the wild world of lost packages like seasoned treasure hunters!