Welcome to our custom design policy page! At The Twisted Pineapple, we understand that everyone has their own unique style and preferences. That's why we are excited to offer a range of customizable car freshies that allow you to express your personality through delightful scents and designs.

When it comes to creating your custom freshie, we want to ensure that the process is as smooth and enjoyable as possible. Here’s what you need to know about our custom design policy:

Personalization: Each freshie can be tailored to your liking. Whether you have a specific scent in mind or a design that reflects your interests, we encourage you to share your ideas with us. Our goal is to create a product that you will love and cherish.

Design Requests: If you have a particular theme or concept for your freshie, feel free to reach out! We are open to collaborating with you to bring your vision to life. Just keep in mind that while we strive to accommodate all requests, some designs may require additional time or resources to create.

Quality Assurance: Each freshie is handmade with care, and we take pride in the quality of our products. While we aim for perfection, slight imperfections may occur due to the handmade nature of our freshies. Rest assured, we are dedicated to making sure that every order meets your expectations.

Communication: If you have any questions or concerns regarding your custom design, please don’t hesitate to reach out. We are here to help! You can contact us via Facebook Messenger or email us directly at thetwistedpineapple050@gmail.com. We want to ensure that you are completely satisfied with your order.

Turnaround Time: Custom orders may require additional time for processing, so please be sure to check our current turnaround time for new orders. We appreciate your patience as we work to create something special just for you!

Price: Custom freshie prices vary widely depending on the size, the number of add-ons, and the scents used!

Refunds: Unfortunately, we do not accept returns, refunds, or order cancellations. Each freshie is handmade, and while we strive for perfection, slight imperfections may occur. If you have concerns, please reach out to us!

 

Thank you for considering The Twisted Pineapple for your custom freshie needs. We can’t wait to help you create a unique scent experience that reflects your personality and style!